StrataTrade · Insights · National
Committees · All states

How to change strata managers: the state-by-state playbook.

Jurisdiction QLD · NSW · VIC

Every Australian state lets a scheme change its strata manager, and in every state the process is more procedural than dramatic: a properly convened vote, written notice served on time, and a records handover. What differs — and what catches committees out — is the detail: how long appointments can run, who gets to decide, and the notice deadlines that decide whether the exit happens on your timeline or the manager's. Pick your state below for the full guide, or start with the comparison.

Your state's guide

Queensland

Change body corporate managers in QLD

BCCM Act engagements, ordinary resolutions, remedial action notices and the register of engagements.

Read the QLD guide →
New South Wales

Change strata managers in NSW

Section 50 term limits, the 3-month non-reappointment deadline, and the 2025 reform tranches.

Read the NSW guide →
Victoria

Change owners corporation managers in VIC

The 3-year cap, void rollover clauses, tier-based notice limits and the 28-day handover.

Read the VIC guide →

The rules, side by side

QLDNSWVIC
LegislationBCCM Act 1997 + regulation modulesStrata Schemes Management Act 2015, s 50Owners Corporations Act 2006, s 119
Max term3 years (Standard Module); 1 year (Small Schemes Module)12 months at first AGM; otherwise 3 years including options3 years for contracts since 1 Dec 2021
Who decidesOrdinary resolution at a general meetingResolution at a general meetingCommittee, generally — unless the scheme restricts it to a general meeting
Key deadlineNotice per the engagement's terms, ahead of expiryWritten non-reappointment notice ≥ 3 months before term end (kills the agent's 3-month extension option)Contract notice capped at 3 months (tiers 1–2) or 1 month (tiers 3–5)
Breach routeRemedial action notice, then termination by ordinary resolutionContractual breach clauses; NCAT for unlawful conduct (from 27 Oct 2025)Fundamental breach clauses backed by statutory manager duties
Records handoverDocuments in manager's custody must be returnedRecords and funds hand over on termination per the agreement and Act28 days, and records can't be withheld over a dispute

The five moves every change has in common

  1. Find the contract and its expiry date first. Every deadline in the process is calculated backwards from expiry. Committees that start here keep control of the timeline; committees that start with frustration usually discover the deadlines too late.
  2. Choose the exit path deliberately. Non-renewal at expiry is the clean path in every state — no breach to prove, no damages exposure. Mid-term exits need a contractual basis, a statutory breach process, mutual agreement, or a tribunal order. Forcing a mid-term exit without one of those is how schemes end up paying out the balance of the term.
  3. Run a genuine selection process before any vote. Get written proposals from two or three firms. Compare total annual cost, not the base fee. Require written disclosure of every commission and supplier relationship. Ask exactly how contractor quoting works — how many trades are approached per job, and what the committee actually gets to see.
  4. Pass clean resolutions and serve notice properly. Separate motions for ending the old arrangement and appointing the new manager, correct meeting notice periods, and written termination or non-renewal notice with proof of delivery. Procedural defects are the most common way these decisions get unwound.
  5. Enforce the handover in full. Roll, financials, bank control, insurance policies and claims history, contracts, correspondence, registers, keys and credentials. Reconcile the funds as at changeover and document anything missing in writing on day one.
The pattern behind most switches: schemes rarely leave over a single failure. They leave because they cannot see what is happening — how contractors are chosen, what commissions flow where, why costs keep rising. Whichever manager a scheme chooses next, the durable fix is a procurement process the committee can inspect, not just a new name on the agreement.
Verified at both ends

Whoever manages the scheme, keep the record.

StrataTrade gives strata managers and committees a shared, auditable record of every job posted, every quote received from verified trades, and every recommendation made — a procurement history that belongs to the building, not to any one manager.

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Frequently asked questions

Is changing strata managers hard?

The legal process itself is straightforward in every Australian state: a properly convened vote, written notice served on time, and a records handover. What makes changes fail is timing — committees that start after the contract's notice deadlines have passed lose control of the exit date. Start from the expiry date and work backwards.

Do all owners have to agree to change strata managers?

No state requires unanimity. In QLD and NSW the decision is made by resolution at a general meeting, carried by a simple majority of votes cast. In Victoria the committee itself can generally make the decision unless the scheme has restricted that power, and contract terms demanding special or unanimous resolutions are void for contracts covered by the 2021 reforms.

Can we change managers mid-contract?

Only via the contract's own termination clauses, a statutory breach process, mutual agreement, or (in NSW, from October 2025) a Tribunal order for unlawful conduct. Terminating mid-term without one of those bases can expose the scheme to a damages claim, so most changes are planned around the expiry date instead.

What should we compare when choosing a new strata manager?

Total annual cost rather than the base fee, written disclosure of all commissions and supplier relationships, reporting frequency and quality, and how contractor quoting actually works — how many trades are approached per job and what visibility the committee gets. The gap between firms on procurement practice is often bigger than the gap on fees.